1. Fresh vegetables. (Fresh meaning raw and fresh meaning top quality, crisp and dark greens, not iceberg lettuce.)
2. Chicken breaded and cooked on site.
3. Fresh flowers on every table (and in the bathrooms.)
4. Freshly squeezed lemonade. (Chick Fil A is the largest buyer of Sunkist lemons.) It’s just lemon juice, water and sugar.
5. Employee Core Values:
- Customers First (They are called “Guests”)
- Personal Excellence
- Continuous Improvement
- Working Together
6. Not afraid to stand out by being closed on Sundays. The founder saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose – a practice still upheld today.
It’s the details observed that make things pleasant and welcoming.
It’s character that gives life and spirit to any endeavor.
“We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.” — S. Truett Cathy, founder of Chick Fil A
Lemons – Clem Onojeghuo
Chick-Fil-A – Mike Mozart via Creative Commons